Consumer, Shopper, Retail Expert
Consumer, Shopper, Retail Expert
How better collaboration can help avoid the negative consequences of our actions Not many people deliberately screw up. Some might, but the vast majority actually do try to do a good job. As a manager, when our team makes mistakes, we learn that our first assumption is that their intentions were good. It helps diffuse …
In any disciple, one of the most critical steps to understanding what works and what does not is evaluation. It is essential to drive future improvement, and to enable the separation between activity which is a cost and activity which is an investment (something that delivers a return). The vast majority of the work we …
The store is where shopping happens, yet apparently many managers are “too busy” to visit. Yet there is so much value that can be gleaned from just a small investment in this activity, it’s worth finding ways to make it happen (and there are a few tips on this towards the end of the …