Consumer, Shopper, Retail Expert
Consumer, Shopper, Retail Expert
The store is where shopping happens, yet apparently many managers are “too busy” to visit. Yet there is so much value that can be gleaned from just a small investment in this activity, it’s worth finding ways to make it happen (and there are a few tips on this towards the end of the …
I’ve recently re-read Booz & Co.’s new survey report on shopper marketing: “Supercharging Shopper Solution Results – Improving Returns Through Shopper Marketing and Trade Promotion Alignment”. As is often the case with Booz reports it is well put together, has some lovely statistics, and draws out a number of key points. Alignment between shopper …
I’m reading “Habit” by Dr Neale Martin – enjoying massively and will blog more later. His big idea is that much of human behavior is habitual — and as marketers we often forget this. It’s true and we talk in our workshops of disrupting shopper behavior as one of the goals of shopper marketing. …
I referred to “pinch points” in this blog a couple of weeks ago, and this week experienced them for real. I tried to buy some headphones. Good ones – hundreds of dollars’ worth. For those of you who don’t know me, I love music with a passion, and I travel a lot, and so my headphones …
This will be short. Promise. There has already been plenty written about how exciting mobile is and I won’t disagree at all. Mobile will, (and is already) revolutionize the way people shop and that will have huge repercussions for the industry and might just precipitate the biggest power shift in retail of our lifetimes. But …
Everyone talks path to purchase these days. It means different things to different people and that’s fine – to us it is a way of understanding a ‘journey’ from an initial idea, or a real or perceived consumption need, to an ultimate purchase that ‘completes the circle’ and fuels those consumption needs. Everyone seems to …
Packaging is one of the most important, and yet often under-valued elements of the marketing communication mix for a CPG company. I was spurred to write this post by a comment on my last blog by Andy Lock – who reminded me of one of my greatest bug bears – packaging. In most businesses, packaging …
Channels have been on my mind this week. Not just because I was in Jakarta running a workshop with a client on Channel Strategy : but because every news story I read seemed to be about channel fragmentation and proliferation: small store formats from big box retailers;online retailers such as Amazon opening up bricks and …
In a world where retail behemoths seem sometimes to be taking over, Vietnam can often seem like a breath of fresh air. Whilst Makro and Casino have a presence, and convenience store chains such as Circle K are experimenting, this is a market where big global retail has not yet taken over. And whilst complex …
It will be interesting to see how 2012 pans out, and even more interesting to see how it is viewed years from now. It’s still January and yet apparently Tesco is wobbling, Carrefour is in crisis and social and mobile technology is crippling retail. Even Wal-Mart appear to need a new direction I’d love to …